About Us | Core Values
How we pursue our mission, is influenced by a set of core values. These are the standards and principles that direct how we service our customers - the very ideals that drive what we do and how we do it.
The company was started by two diligent recruitment professionals, boasting 25 years of experience between them, suffering common frustrations and unable to do anything about them whilst working under a lot of red tape. We rose to the challenge and set up Definitive.
Definitive is symbolic. We are confident through everyday practice that our reputation for doing as we say will spread and network around the industry. We completely understand the needs of ‘recruitment’ and simply refuse to fail.
….Honesty and Integrity
We respect our customers above all else and never forget that they come to us by choice. We share a personal responsibility to maintain our customers' loyalty and trust. We listen and respond to our clientele and seek to exceed their expectations. After all, actions always speak louder than words!
….High Standards & Excellence
We are committed to winning with integrity every time. We know market leadership is hard to win and we will never take this opportunity for granted. We aspire to flawless execution and will not take shortcuts with quality. We always seek the best talent, and promote the clients we represent. Always flexible, we learn from our mistakes. To simply entertain a conversation is polite, but to truly ‘listen’ is absolutely invaluable!
…..Up close and personal
We aim to connect with those we serve at all levels. We wish to remove the traditionally perceived correct distance and build a network of people that can help each other, whenever the need arises. If we can’t help, more often than not, we know someone who can.
We will always treat one another with respect, and communicate openly. We foster collaboration whilst always maintaining individual accountability, promoting natural growth and real aspirations for the company and employees. We will always encourage the best ideas to surface from anywhere - within or externally - in the form of suggestions. At Definitive, we fully appreciate the value of multiple perspectives, however diverse or unorthodox they may be.